Getting calls from automated dialers or robocallers.They do not talk about the purpose of the call or reveal on whose behalf the call is being made

The caller does not identify himself or herself.

Getting calls after 9 pm and before 8 am.“…Comenity continues to call me on a daily basis, 10x a day some days…” Yanna November 2016Įven if debt recovery is not illegal by itself, the following practices can be seen as harassment: “…but their employees are rude, condescending, call multiple times/day (not just you, the card holder, but your family members, too), and then make up excuses why they’re allowed to do this,…” ~Anna January 2017 The reps are unprofessional and some yell and interject. They need not to harass clients and threaten them about account going to an attorney. Being nasty isn’t going to make me pay any faster. The following are messages from users of the Victoria’s Secret Angel Credit Card who faced call harassment related to debt recovery. While it can be easy to get a credit card from the bank, it may not be as easy to bring the debt recovery process to a stop if you fall behind on your payments. The Angel credit card is backed by Comenity Bank, a company that offers several credit cards, including numerous store cards. However, like any other credit card, Victoria’s Secret Angel Credit Card can also leave consumers vulnerable to debt recovery related harassment calls. Apart from the Comenity Bank, other banks that offer store credit cards include Barclay’s and Bank of America. Like certain credit cards that give consumers rewards, this one also provides rewards such as sign up bonus, annual gifts, and fixed amounts on certain purchases. Unlike a Visa or Amex card, this is a store card and can be used only for purchases at the Victoria’s Secret store. Victoria’s Secret offers customers the option to shop using the Comenity Bank Angel credit card.

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